Partner Programmes

Responsible AI in customer communications: Key learnings from leading enterprises

Doors Open
14:25
When

Wed, 28 Feb: 14:35 - 15:05 CET

Pre-registered & Approved have priority

Hybrid
Location

MWC Broadcast Stage, Hall 4

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Session Description

Few industries require more care when implementing AI powered conversational solutions than Finance and Healthcare. However, as broad AI regulations arrive, we can all learn from these spaces of higher risk to design conversational AI solutions that both keep us compliant and instil trust with our customers. Joining us for our panel discussion on responsible AI in customer communications are Gautam Anand, Senior Vice President at HDFC Bank, Geertina Hamstra, Conversational AI expert at Moet Ik Naar De Dokter (MINDD), Alexis Safarikas, CEO of Campfire, and Joachim Jonkers, Director of Product AI at Sinch.

 

In this moderated discussion the group will cover a variety of important topics including, blending humans and AI in a transparent way that delivers a seamless customer experience, building boundaries around generative chatbots so that they don't go off the rails, and designing robust systems to identify fraudulent conversations.

 

Speakers:

Gautam Anand, Senior Vice President at HDFC Bank
Geertina Hamstra, Conversational AI expert at Moet Ik Naar De Dokter (MINDD)
Alexis Safarikas, CEO of Campfire
Joachim Jonkers, Director of Product AI at Sinch

Doors Open: 14:25

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