Payments, Refunds & Cancellations

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What credit cards do you accept?

We accept payment by American Express, MasterCard, or Visa.

Note Visa debit cards may not be accepted outside of the country of origin and/or your bank may decline large transaction amounts. For more information, contact your bank directly before attempting payment.

Payments, Refunds & Cancellations

What currencies do you accept?

Payments will be accepted in Euros only.

Payments, Refunds & Cancellations

Can I pay by wire / bank transfer?

This facility is only available for large payments (currently €5,000 incl. VAT) and will become automatically available in the system when you reach the payment stage.

The deadline for making payment is 11 June 2021. As there are no onsite facilities, payment must be made prior to this date. Registrations after this date must be paid for by credit card.

Payments, Refunds & Cancellations

Can I cancel my pass?

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’ will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant. Please consult the event terms and conditions for full details.

E&P users with complimentary allocations should log into their account and check the registration status of the pass they wish to cancel. Please consult your E&P User Guide for further information.

If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substitution may be at their discretion. Contact the Exhibitor or Partner for more information.

Paid attendees can send a substitution request if they are no longer able to attend. Please email [email protected] for more details on substitutions.

Payments, Refunds & Cancellations

Can I downgrade my pass?

Downgrades of passes are permitted but will still be liable for the FULL registration fee of the original pass purchased. Our event terms and conditions cancellation section has further detail.

Payments, Refunds & Cancellations

How can I change my invoice data?

Please email [email protected] specifying precisely what details would you like to change and how would you like them to appear on the invoice. Once received, we will proceed with the modification as soon as possible.

Payments, Refunds & Cancellations

How can I claim VAT back?

The GSMA does not promote a tax compliance and recovery service for MWC. This is due to differing standards of service and delivery available to different attendees and exhibitors in different countries. You may wish to undertake a search in your country for a reputable service provider and/or engage with your accounts or auditors for a recommendation specific to your organisation and country.

Payments, Refunds & Cancellations

I can no longer attend the event and want to substitute my pass

If you are no longer able to attend and want to give your pass to a colleague, please contact [email protected] if you have purchased your pass. If you were sent an invitation or registered by someone else, please contact them to request a substitution.

Payments, Refunds & Cancellations