Frequently Asked Questions

Registration Related FAQs

My Registration Account

  • How can I recover my password?

    If you have forgotten your password, you can reset it by visiting the registration website, clicking on the ‘Sign In’ button and then the ‘Forgot Password’ link. You will be offered a choice of receiving a reset link via email or SMS.

    Please check your junk / spam folders for the email if you did not receive it.

  • How can I unlock my account?

    To unlock your account please contact: [email protected]

  • How can I stop receiving GSMA emails?

    You can unsubscribe from GSMA emails here. You will still receive all emails relating to your registration.

  • Can I still access my registration account?

    Yes. Whilst registration for the 2023 is now closed, you can still access your account to download invoices / receipts.