Join industry thought leaders and game changers at CSG’s exclusive MWC 24 Innovation Sessions to explore how leading service providers are partnering with CSG to move beyond the buzzwords and deliver tangible results to their bottom line by leveraging 5G, AI, and cloud to modernize their billing experiences, build thriving connected ecosystems and enable customer choice with intent and purpose.
15:00-15:45 - Leveraging Data and AI to Modernize the Billing Experience
Frustrated customers fleeing? Join Mark Smith, SVP of Customer Experience and Mathieu Acin, VP Sales at CSG and learn how a North American service provider turned billing into a loyalty engine.
16:00-16:45 - Embracing the IoT Ecosystem: A Collaborative Approach to Market Growth
Forge partnerships, embrace standards, build your IoT network: insights from a service provider on the power of collaboration between global automotive and IoT device manufacturers to drive market expansion.
17:00-17:45 - From Data Points to Emotional Connections: Leveraging AI for True Customer Centricity
AI promises 90% less downtime, 20% happier customers, and $2.7 trillion by 2025. Secure AI technology unlocks predictive customer experiences and drives increased revenue opportunity. Join Chad Dunavant, Chief Product and Strategy Officer at CSG, Roman Ferrando, Principal Analyst at Appledore and Antonello Arpino, Head of Operations Simplified at AWS to see how AI is more than a buzzword that empowers global service providers to improve operational efficiency and lead with customer-centricity.
18:00-19:00 - Elevated Connections - Invite-Only Reception for Leaders
Foster impactful connections and nurture relationships with industry thought leaders to spark creativity and cultivate innovative growth strategies.
Doors Open: 14:45