CSG

CSG’s Converged Mediation & Activation (CMA)

CSG’s Converged Mediation & Activation (CMA) gives operators, banks and digital service providers a unified, real-time data and decisioning layer to turn event traffic into revenue with greater speed and accuracy. Processing billions of events per day and built on a shared service and event ontology, CMA improves data quality, reduces integration effort and accelerates the rollout of new charging and monetization models across multi-vendor environments. Its open, lightweight architecture lowers operational overhead by eliminating dependency on legacy systems. With AI-driven anomaly detection and revenue protection—and native integration with CRM platforms that enriches events with customer context—CMA enables closed-loop automation that cuts leakage, shortens time to revenue and delivers consistent, reliable outcomes across any service domain.