AI-Led Device Care Back to Exhibitor Page
MCE has transformed digital-first device care with its revolutionary AI-led approach allowing mobile operators to offer customers a total resolution solution for device-related issues. It begins with an AI-led diagnostic app where customers can proactively check the health of their device, and resolve issues quickly. For more complex issues, a GenAI chatbot, powered by MCE’s DeviceAI, interjects into the process starting a personalized three-way conversation (bot-device-customer). It can run targeted diagnostics and guide the customer step-by-step to resolution, making it the ultimate agent. If needed, a seamless handoff to a live care agent can be established, without repeating steps.