dDLM Platform Back to Exhibitor Page
MCE’s pioneering digital Device Lifecycle Management (dDLM) platform provides a new way for Telcos to remove friction from device-related customer journeys. Seamless experiences are realized by three unique elements. First, powerful microservices provide users with the remote intelligence needed to solve requests and complete journeys (e.g., device care or trade-in) on their device. Second, the omnichannel layer ensures that customers can experience and complete a journey consistently across channels. Third, once a device is onboarded, all device-related events are logged and available. This live data layer prevents customers from repeating steps, enables personalized solutions, and creates contextual marketing opportunities.