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Session Description

WhatsApp is accelerating telco digital transformation by enabling seamless, user-centric communication and unlocking new business opportunities. This session explores how telcos are integrating WhatsApp Business Messaging and Meta’s platforms to deliver personalized experiences, especially in emerging markets, while leveraging AI to enhance customer engagement, automate service, and drive operational efficiency. Learn how industry collaboration between telcos and Meta is creating new revenue streams and strengthening relationships with enterprise and SMB customers.

Key takeaways:
-Telcos use WhatsApp to deliver personalized experiences in emerging markets.
-WhatsApp Business Messaging improves customer service and engagement.
-Telcos create new revenue by reselling WhatsApp solutions.
-Telcos are strategic partners driving WhatsApp’s global growth.
-AI integration with WhatsApp automates and personalizes support.