DeviceAI for Chatbots
MCE’s DeviceAI revolutionizes customer experience by addressing the rising demand for personalized, remote self-service interactions.
Leveraging the mobile device as a live data source, MCE’s DeviceAI enhances the functionality of telco-operated chatbots. This platform-agnostic solution empowers AI-driven customer interactions that are specifically designed to meet the unique needs of the mobile operator space.
By integrating AWS Bedrock with MCE’s real-time device intelligence, DeviceAI equips existing chatbots with advanced personalization and diagnostics, empowering telcos to:
• Proactively troubleshoot and resolve device issues, reducing reliance on support centers
• Create a consistent and connected omnichannel experience, improving remote customer engagement
• Deliver highly contextualized marketing offers to customers, turning care interactions into revenue opportunities