Customer-First Digital Banking: Innovation, Trust, and Seamless Experiences

Customer-centric digital banking is no longer optional, it’s the future. This panel dives into how banks and fintechs are using AI, data, and innovative platforms to deliver seamless, personalized experiences that put customers first. Hear from industry leaders on transforming services, reaching underserved markets, and building trust in a digital-first world. Explore how technology, regulation, and strategy converge to redefine banking, and discover what it takes to create financial experiences that truly resonate with today’s empowered customers.

Agenda and Speakers

16.50-17.30 Panel Discussion

• Rachel Schaeffer, VP, Growth & GTM Execution, Concentrix
• Pablo  Pinedo, Executive Director, JP Morgan Payments
• Giacomo Ruggiero, Global Sales Director, Qonto
• Fernando Benito Ortiz, Head of the Digital Commercial Channel, Santander Spain
• Belen Martin, Senior Partner and VP, FSS SPGI Sector Leader, IBM Consulting