GSMA Member

Globitel

Information

Globitel, a leading provider of telecom and contact center solutions, will present an ingenious Customer Experience suite of solutions, with a special focus on Globitel Connect, a video two-communication tool for remote customer service. SpeechLog, which integrates AI-powered speech analytics technologies, agent management, and empowerment, and retail shop quality assurance will take center stage. In addition to a Workforce Optimization suite that enables agents and equips managers to achieve outstanding customer service. For telecom, Globitel will showcase Roam Care which helps operators become proactive in detecting problems before roamers find them, along with our entire VAS and Roaming portfolio