Connect Care Retail Kiosk
MCE’s in-retail care kiosk redefines mobile device support by leveraging GenAI to offload routine tasks from frontline staff to intelligent, automated systems. These kiosks, strategically placed in retail locations, provide seamless self-service options to optimize device care.
AWS Connect, integrated with MCE’s dDLM platform, enables a seamless and connected support service to deliver high-quality, fast and near-total resolution. With MCE's diagnostics, customers can troubleshoot their devices independently in minutes. For cases requiring additional support, AWS Connect facilitates seamless escalation to the call support center, where agents can pick up exactly where the in-store troubleshooting left off. Together, these technologies provide a high-quality, efficient and connected support experience. The Connect Care Kiosk enables mobile operators to deflect unnecessary device care inquiries from retail reps, enhance retail-support center connectivity and improve customer trust.