Frequently Asked Questions

Before travelling to Barcelona

• If you’re flying to Barcelona, check with your airline for Covid-19 travel requirements to better understand the specific health and safety measures you need to undertake.
• For general health and safety and travel information on entering Spain, visit Spain’s Ministry of Health website.
• Our dedicated business travel partner agency, Gray Dawes, are on call to guide you through your travel to MWC Barcelona 2022.

Contact Us

Tel: local UK number: +44 (0)1206 716159
Non-geographic: +44 (0)8448 553759
Email: [email protected]avel
7am-5:30pm (GMT), Monday to Friday
Visit the website: https://www.gdg.travel/

Venue and environment

• MWC will be a ‘touchless’ environment. Previously, customer service areas at Fira Barcelona were in-person. Now, they are online. These services include registration, ID verification and information points. Therefore, it is highly recommended that all required documentation and information is completed on-line to avoid delays or unnecessary inconvenience.

Going beyond required measures, the appropriate hygiene and organizational measures will be implemented to prevent the risk of infection:

• Enhanced cleaning and sanitization of all areas of the Fira Gran Via venue, including the addition of disinfectant dispensers placed throughout
• Reinforced ventilation: The Gran Via exhibition halls are equipped with state-of-the art ventilation systems, meeting the highest standard of air-renovation together with air quality monitoring system that measures and displays temperature, % humidity and CO2 ppm levels
• Upgraded infrastructure including new cameras and systems will support our active venue occupancy management to avoid crowd formation and a comfortable experience for stand staff and visitors
• Entrances and exits have been planned with sufficient capacity and process to avoid overcrowding or bottlenecks
• First aid points will be reinforced to assist any visitor seeking assistance by trained, medical staff according to the Covid-19 infection protocols at the time of the event.

Your commitment to keeping others safe, before you enter the venue perimeter

• Complete registration to activate your digital badge.
• Download the My MWC app, a bespoke app designed for MWC22 Barcelona, after registration. There will be no manual validations on-site of documents. All must be submitted by way of our app for validation. Upload onto the My MWC App, either:
  • a certificate of vaccination against COVID-19 (EU Digital COVID or other)
  • a valid certificate of recovery from COVID-19 (EU Digital COVID or other) or
  • a negative diagnostic test (either a PCR or Rapid Antigen Test).For more information on accepted certificates and vaccines FAQs visit Spain’s Ministry of Health website

• Once uploaded, these documents will be verified and validated by our medical partner that will grant a validated access status depending on the submitted certificate.
  • Validated vaccine and valid recovery verifications will have an access validated status for the whole duration of the event. For Vaccines, the last dose must have been taken at a minimum 15 days ago.
  • Validated tested individuals will have access to the venue for 72 hours beginning from the time test was done. The test result will be valid for 72 hours. No remaining partial hours will be permitted for access to the venue. Only full valid days remaining will be permitted. The digital badge will indicate the day of expiration and will be de-activated if expired until a new test is taken and a negative result is uploaded and subsequently validated by our medical partner to re-activate it.

• All regardless of status document uploaded, will need to complete the daily health declaration in the My MWC app. You will be prompted by the app to answer the daily health questionnaire.
• In order for the digital badge to be fully activated, the validated access status, and the daily health declaration must be completed.
• Stay safe and protect others: attendees and everyone participating in the event must adopt and promote a positive personal hygiene culture:
• Cough etiquette (avoid coughing directly into the air, cough or sneeze into bent elbow, not hands, and avoid touching the face)
• Frequently wash hands and/or make regular use of the disinfectant dispensers placed around the venue
• Wear a FFP2 (Filtering Facepiece Respirators) mask and adhere to social distancing guidelines whenever possible. The FFP2 mask is designed for highest mutual protection.

• Face masks
  • Masks will be mandatory to access the venue.
    • Use of face mask is mandatory in closed spaces
    • Use of face mask in outdoor spaces is mandatory where it is not possible to maintain physical distance of 1.5 m due to the agglomeration of people
  • Everyone will be required to wear a FFP2 mask satisfying European Standard EN 149:2001 and bearing the CE mark. Please note that FFP2 masks with exhalation valves are not allowed.
  • Cloth masks will not be accepted, even if two masks are worn at the same time (double masking).
  • The mask must be in good condition, replaced as per instructions from the manufacturer and worn properly at all times, covering mouth and nose.
  • Exhibitors must ensure that every person in its stand (including, but not limited to stand staff, suppliers, contractors and visitors) is correctly wearing their face mask at all times covering the mouth and nose. This applies during build-up, show days and dismantling.
  • All individuals are required to bring their own facemask(s), satisfying the criteria set forth above, to the Event. GSMA will not be provide facemasks to any Event participants. Any individuals without approved facemasks may be denied entry to, or asked to leave, the Event.
  • The only time the mask can be removed is during active eating or drinking. In the latter it is recommended if possible, to maintain 1.5m distance
  • FFP2 masks are readily available in pharmacies in Barcelona.
  • Masks will also be available for sale on-site.

Medical protocols

• The medical facilities have been increased and adapted to incorporate Covid-19 protocols including the addition of isolation rooms to facilitate assessments in a fully safe environment that protects the medical staff and the rest of participants in the venue.

• a COVID-19 vaccination certificate, valid 14 days after the last dose of the vaccination schedule and with this last dose dated no more than 270 days prior to accessing the MWC venue perimeter. The vaccines must be authorised by the European Medicines Agency or by the World Health Organisation. The certificate shall be issued by the competent authorities of the country of origin and shall contain the following information: Name and surnames; vaccination date (indicating the date of the last dose); types of vaccines administered, number of administered doses; issuing country and issuing body ID.
• a COVID-19 recovery certificate, valid 11 days after the first positive PCR test and with a maximum age of 180 days prior to accessing the MWC venue perimeter. The certificate shall be issued by the competent authority and shall contain the following information: Name and surnames; date of sampling of the first positive test; type of test and issuing country.
• a negative COVID-19 diagnostic test; PCR or RAT (Rapid Antigen Test), carried out within 72 hours prior to accessing the MWC venue perimeter. The certificate shall contain the following information: Name and surnames; date of sampling; type of test and issuing country.

You can book your PCR or Rapid Antigen Test online through our medical partner, Quirónprevención at the following links:

• Rapid Antigen Test Booking Link (This test will provide results faster)
• PCR Booking Link

Certificates must be written in Spanish, English, French or German. If this is not possible, then it must be accompanied by a translation into Spanish carried out by an official body.

• A COVID-19 vaccination certificate, valid 14 days after the last dose of the vaccination schedule and with this last dose dated no more than 270 days prior to arrival in Spain. The vaccines must be authorised by the European Medicines Agency or by the World Health Organisation. The certificate shall be issued by the competent authorities of the country of origin and shall contain the following information: Name and surnames; vaccination date (indicating the date of the last dose); types of vaccines administered, number of administered doses; issuing country and issuing body ID.
• A COVID-19 recovery certificate, valid 11 days after the first positive PCR test and with a maximum age of 180 days prior to arrival in Spain. The certificate shall be issued by the competent authority and shall contain the following information: Name and surnames; date of sampling of the first positive test; type of test and issuing country.
• A negative COVID-19 diagnostic test which may be either a PCR test carried out within 72 hours prior to arrival in Spain or a RAT (Rapid Antigen Test) test carried out within 24 hours prior to arrival in Spain. The certificate shall contain the following information: Name and surnames; date of sampling; type of test and issuing country.

Certificates must be written in Spanish, English, French or German. If this is not possible, then it must be accompanied by a translation into Spanish carried out by an official body.

There will not be a testing centre on-site at MWC Barcelona.

If you are not vaccinated against COVID-19, or hold a valid certificate of recovery from COVID-19, you can book your PCR or Rapid Antigen Test online through our medical partner, Quirónprevención at the following links

• Rapid Antigen Test Booking Link (This test will provide results faster)
• PCR Booking Link

These testing facilities are also available for attendees that may need a test for their return journeys.

MWC attendees can call +34 901 123 456 for Quirónsalud hospitality service anytime they feel unwell. Direct access to 24/7 service, helpline offers over-the-phone support in 10 languages.

If you are onsite at MWC:

• MWC attendees can call +34 901 123 456 for Quirónsalud hospitality service anytime they feel unwell. Direct access to 24/7 service, helpline offers over-the-phone support in 10 languages and is operative from the first day of build up until the last day of dismantling.

and/or

• Seek assistance at a first aid point inside the venue. Check out the venue map in the MWC App to find the closest first aid point. You will be assessed by trained, medical staff according to the Covid-19 infection protocols at the time of the event.

Note: that a positive test result will deactivate the digital badge.

If you are offsite, e.g. at your hotel:

• We recommend contacting the Quiron hospitality service at +34 901 123 456. This is a 24/7 service free for all MWC registrants and operative from the first day of build up until the last day of dismantling.

Barcelona Hotel Association health and safety measures include:

• Compulsory masks in all public establishments
• Sanitizing gel
• Contactless payment system
• Express check-in and check-out online
• Social distancing, face masks enforcement, hygiene protocols and ongoing training

Regardless of mode of transportation, our partnership with local transport entities will help create an environment where all attendees feel safe.

Metro and Bus networks in Barcelona are officially accredited with the Applus certificate as safe for their protocols and procedures involving cleaning, disinfection, and control.

Local transport health and safety measures include:

• Hydro-alcoholic gel dispensers at stations
• Compulsory wearing of protective face masks
• Constant air renewal inside the trains and increased ventilation on buses
• Enhanced procedures for cleaning vehicles and facilities, including new innovative techniques to improve disinfection processes with UV light
• Installation of signs to facilitate adherence to social distance

A test is valid for a 72-hour period and must not ‘expire’ whilst you are onsite. The test must be repeated every 72 hours with participants notified through the My MWC app of upcoming expiration. Therefore, participants will only be allowed to enter the venue if they have a full day validity remaining on their 72 hour time frame. Partial hours will not be allowed.

You can book your PCR or Rapid Antigen Test online through our medical partner, Quirónprevención at the following links:

• Rapid Antigen Test Booking Link (This test will provide results faster)
• PCR Booking Link

As a test is valid for a 72-hour period you will need to get a new test for the full day you intend to visit the event. The test must be repeated every 72 hours with participants notified through the My MWC app of upcoming expiration.

You can book your PCR or Rapid Antigen Test online through our medical partner, Quirónprevención at the following links:

• Rapid Antigen Test Booking Link (This test will provide results faster)
• PCR Booking Link

No. You will only be allowed access to MWC with a full day’s validity in any one test period. You will be required to upload a new test.

You can book your PCR or Rapid Antigen Test online through our medical partner, Quirónprevención at the following links:

• Rapid Antigen Test Booking Link (This test will provide results faster)
• PCR Booking Link

If you are on-site, contact our medical facilities at the first aid points. You will be notified of next steps.

You will need to scan and upload the certificate of vaccination against COVID-19 (EU Digital COVID or other) to the My MWC app. Our medical services partner will in turn process the certificate and inform you if the certificate is valid or not, according to Spanish health authorities’ protocols. If there are any questions from our medical partner, they will notify you by way of a email. If your certificate is validated, you will receive a text accordingly and your badge will be activated prompting the daily health certificate which will need to answer in order to fully activate the digital badge.

For more information on accepted vaccination certificates and FAQs visit Spain’s Ministry of Health website.

You can scan and upload the certificate of recovery against COVID-19 (EU Digital COVID or other) to the My MWC app. Our medical services partner will in turn process the certificate and inform you if the certificate is valid or not, according to Spanish health authorities protocols. If there are any questions from our medical partner they will notify you by way of a email. If your certificate is validated, you will receive a text accordingly and your badge will be activated prompting the daily health certificate which will need to answered in order to fully activate the digital badge.

For more information on accepted recovery certificates and FAQs visit Spain’s Ministry of Health website.

If you have a negative test prior to arriving at MWC you can scan and upload the negative test certificate to the My MWC app. Our medical services partner will turn process the certificate and inform you if the test is valid or not, according to Spanish health authorities protocols. If there are any questions from our medical partner they will notify you by way of a email. If your certificate is validated, you will receive a text accordingly and your badge will be activated prompting the daily health certificate which will need to answered in order to fully activate the digital badge.

You can book your PCR or Rapid Antigen Test online through our medical partner, Quirónprevención at the following links:

• Rapid Antigen Test Booking Link (This test will provide results faster)
• PCR Booking Link

For more information on accepted test certificates and FAQs visit Spain’s Ministry of Health website

For up to date information on accepted test certificates and FAQs visit Spain’s Ministry of Health website.

You can book your PCR or Rapid Antigen Test online through our medical partner, Quirónprevención at the following links:

• Rapid Antigen Test Booking Link (This test will provide results faster)
• PCR Booking Link

For up to date requirements to entry into Spain and FAQs visit Spain’s Ministry of Health website.

You can book your PCR or Rapid Antigen Test online through our medical partner, Quirónprevención at the following links:

• Rapid Antigen Test Booking Link (This test will provide results faster)
• PCR Booking Link

These testing facilities are also available for attendees that may need a test for their return journeys.

The 2022 dates are from 28 February to 3rd March 2022.

You can book your PCR Test online through our medical partner, Quirónprevención at the following link:

• PCR Booking Link

Please note to always consult the Government website of the country you are travelling to, to ensure you meet the entry requirements.

An essential reason for us being able to provide a safe environment at MWC22 is that all members of the MWC ecosystem will adhere to GSMA’s Committed Community health & safety programme. This initiative has been formulated in partnership with the applicable governmental authorities in Spain and is specifically designed for our event. It played a key role in the safe and successful running of MWC21 and has been updated further for this year’s event.

One of the fundamental principles which ensures the effectiveness of our Committed Community programme is its universal application – it is the prevailing and singular standard for health & safety at MWC22. As such, it is not possible for GSMA to endorse or facilitate any third-party operating its own COVID-19 health & safety protocols or testing programmes within the event venue itself.

We are of course supportive of any further measures which some clients may wish to take – such as additional testing during the event dates. However, in the interests of both prevailing health & safety standards to limit the spread of COVID-19, and the Committed Community programme, these tests must take place outside the event venue before attendees enter the event on any given day.

Thank you in advance for your cooperation.

According to current health regulations, wearing a face mask is not required for people who suffer from a respiratory condition which may be aggravated by wearing a face mask.

If this situation applies to you, please provide our medical partner, QuirónPrevención, at [email protected], with a health certificate from your doctor justifying mask wearing exemption given your health condition. Make sure you submit this certificate at least 48 hours prior to coming to the venue to ensure you are ready for access once onsite.

Our medical services partner will review it and, if applicable under Catalan health authorities’ protocols, will issue a face mask exemption certificate that you will need to carry with you to access MWC at all times whilst in the Fira Gran Via venue and exhibit when required.

Provided doctors’ certificate must be written in Spanish, English, French or German. If this is not possible, then it must be accompanied by a translation into Spanish carried out by an official body.