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How can I recover my password?

If you have forgotten your password, you can reset it by visiting the registration website, clicking on the ‘Sign In’ button and then the ‘Forgot Password’ link. After following the instructions, you will receive an email with information on how to reset your password.

Please check your junk / spam folders for the email if you did not receive it.

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How can I unlock my account?

To unlock your account please contact: [email protected]

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Why am I not receiving communications?

There are many factors why emails may not be received and is probably down to the individual mail server settings or the spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist [email protected]

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Can a fake email address be used for attendee registration?

A valid email address is required to register for MWC21. If you do not use a valid address, you will NOT receive any invitations, confirmation of your registration, visa support letters, password recovery and other important registration emails.

If you wish to manage other emails that the GSMA may send to you, please access the Email Preference Centre to manage your opt-in choices.

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I don’t have an email account to register. What should I do?

All attendees are required to provide an e-mail address to complete their registration. We use the email address to create your account and send you confirmation of your registration as well as other important registration information.

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How can I add an alternative email address to my registration?

You can opt to add an additional email address during the registration process or you can log back into your registration account and ‘Update your personal details’

You will receive copies of your registration emails (EXCEPT password reset or Attendance Confirmation letter) to this additional address.

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How can I change my personal data?

If any of your information has changed, you can log back into your registration account and edit ‘My Details’. Please note that you will not be able to change your email address or your First Name / Last Name but will need to email our Contact Centre at [email protected]

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Can I link my registration account to my LinkedIn account?

At the beginning of the registration process, you can link your accounts by clicking on the ‘Sign in with LinkedIn’ button. Please note: if you have been sent an invitation to register, you MUST use the same email address on the invite as this is linked to your complimentary pass.

If you already have a registration account, you will be able to link to your LinkedIn account from your account home page.

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I do not remember my LinkedIn password. What should I do?

If you do not remember your LinkedIn password, select the “Forgot password” option from Linkedin and follow the steps.

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I do not have a LinkedIn account. Can I still register?

Of course, you are not required to have a LinkedIn account to register. You can skip the LinkedIn button and continue through the rest of the registration steps.

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How can I stop receiving GSMA emails?

You can unsubscribe from GSMA emails here. You will still receive all emails relating to your registration.

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