Kevin Shatzkamer

Speaker Bio

Kevin Shatzkamer is a Corporate Vice President at Microsoft, leading Strategy and Operations within the Customer Experience & Success (CE&S) organization. His team focuses on driving strategy and planning, business excellence, product lifecycle readiness & success, skilling & knowledge management, and tech operations excellence with a focus on scaling execution and driving innovation across CE&S.

With more than 20 years of software and operational leadership experience, Kevin excels at delivering transformation and innovation at scale to improve customer experiences and outcomes. His portfolio spans strategy, market insights, business performance, learning and development, technical enablement, compliance, and AI adoption. A key focus of his work is leading the development of scalable, one-to-many AI use cases and integrating them into both proactive and reactive support models—serving as a bridge between customer experience and product leadership.

Kevin also serves as an executive sponsor for new Azure commitments and enterprise transformation engagements, overseeing onboarding and AI innovation initiatives for Microsoft’s key customers.

Before joining Microsoft, Kevin held senior leadership roles at Google Cloud, Dell Technologies, Brocade, and Cisco Systems, with a focus on AI engineering, digital transformation, service provider solutions, and technology validation. He holds a Bachelor of Engineering from the University of Florida and a Master of Engineering from MIT, plus an MBA from Indiana University. He is the inventor of more than 50 patents and the author of two technology books.