Ken Hughes

Speaker Bio

Ken Hughes, known as The King of Customer Experience, is now acknowledged as being one of the world’s leading authorities on consumer behaviour, blending his understanding of consumer & cyber psychology, digital anthropology, and retail futurology to explore the needs of the new consumer and predict changes to come.

Ken advises some of the biggest brands in the world on Customer & Employee Experience, Omnichannel Strategy, Artificial Intelligence, Retail Futurology, the Millennial / Gen Z shopper and the Peer-to-Peer Economy. As an accomplished author, TED speaker, part-time university professor and actor, his performances are not only insightful and thought-provoking, but are infamous for their sheer passion, energy and wit.