Roberto Formica

Rome Airport, Head of Quality & Customer Experience

Speaker Bio

Roberto Formica is Head of Quality & Customer Experience at Aeroporti di Roma, where he leads strategic initiatives to enhance passenger experience, service quality and operational excellence across Rome Fiumicino and Ciampino airports.


With a strong background in engineering and an Executive MBA, he delivers customer experience improvement projects by leveraging technology to enable solutions such as terminal passenger flow systems and off-airport check-in services.

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