From Prototype to Profit: Executive Lessons on Scaling Agentic AI in CX - with Engageware, NetUno & IDC

The demo era of agentic AI is over. Now it’s about measurable business impact. Join telecom innovator NetUno, a trusted analyst from IDC, and regulated CX provider Engageware for an executive panel on what it takes to scale AI agents into telecom customer journeys that really drive growth, lift conversion, and reduce cost and churn.

Engageware is the most used AI-powered customer engagement platform for regulated industries.

We’ll cut through the hype with practical lessons on curating the right experiences, building the operating model, and avoiding the pitfalls that stall pilots. No AI vanity metrics. Just a candid executive discussion on proving impact and staying in control.

Speakers:

Dan O’Malley, CEO, Engageware

Gilbert Minionis, Chairperson, NetUno

Diego Anesini, Research Vice-President, Data & Analytics, IDC