CSG

CSG Xponent

CSG Xponent is a customer engagement platform built for telecom operators and digital service providers. It gives brands a single place to manage customer communications and understand what’s happening across the journey. With real-time triggers, smart decisioning, and support for digital and care channels, Xponent helps operators reach customers with the right information at the right moment—whether for onboarding, billing, payments, outages, or service needs. The platform connects easily with existing OSS/BSS, CRM, and billing systems, making it easier to deliver consistent, compliant experiences while reducing inbound calls and operational effort. Xponent turns customer insight into clearer, more helpful engagement that improves satisfaction and lowers cost-to-serve.