XME Software Solutions LTD

Self-service Portal Development

Client:
An internet service provider based in Switzerland. Since the mid-1990s, the company has offered technical services like broadband internet access on ADSL / ADSL2+, VDSL, SDSL, and fiber-to-the-home (FTTH); VoIP, traditional landlines, and virtual PBX; housing and hosting, etc.

Challenges:
The client’s contact center agents were overloaded with customer requests. They required a software solution to optimize the time required to process requests and to offer their subscribers greater transparency and control over tariffs.

Built with XME.digital:
- User-friendly and flexible self-service portal
- Traffic usage dashboards & statistics
- Invoice management
- Seamless integrations with: Product catalogue, Warehouse management, Mobile number operator, 3rd-party billing system.

Results:
- 23% less load on customer support
- 15% Higher customer satisfaction rate