Utpal Mangla is a Global executive and leads Watson AI, IoT and Blockchain Innovation competency in our Global Telecommunications, Media and Entertainment (TME) Industry at IBM
Utpal leads a team of global practitioners in providing thought leadership and developing leading edge digital cognitive transformative solutions focused on improving customer experience by using IBM’s AI, Blockchain, IoT technologies as an enabler. Utpal and his team are at the forefront in building, piloting and deploying these solutions for our Telecommunication and Media clients globally.
With over 20 years of consulting, system integration, program delivery and industry experience, Utpal brings a depth of expertise and knowledge on building next generation of client interactions providing seamless customer experience across multiple platforms for telecommunications industry. Utpal has deep experience across all pillars of TME industry including next-gen BSS, OSS, Analytics, Content Enrichment and Network customer analytics.
Utpal holds a bachelor’s degree in computer science and master in business administration jointly from Schulich and Kellogg School of Business. He has also completed studies in the Wharton School and Harvard University’s executive curriculum programs. Utpal holds several designations in areas of project management, engineering, consulting and industry design thinking.