Speakers

Sorabh Saxena

Sorabh Saxena

Position

President, Global Operations & Services

Company

AT&T Business

Description

Sorabh Saxena was appointed President, Global Operations & Services, AT&T Business in October 2017. His organization is responsible for end-to-end operations supporting AT&T’s more than 3 million enterprise customers worldwide. In this role, Sorabh uses his vast executive leadership experience across technology and business to deliver solutions that provide a competitive edge to our customers. Sorabh is credited with imprinting technology in all aspects of operations and delivering a best-in-class transformation program across an organization that allows continual incorporation of new capabilities and delivering at scale. The transformation has helped reduce cycle time, increase productivity, improve customer experience while continually bringing new products to the market. His holistic approach to transformation considers these core tenets: intently listening to the voice of the customer and employees, infusing data and analytics in all decision-making and developing plays that always have people, process, technology and culture aligned to ensure success.

Sorabh has led numerous other successful transformations and large scale programs across many AT&T business units delivering significant results across multiple dimensions. Most recently, he served as the CIO of Network and Shared Services where he was a key leader in AT&T’s pivot to software-defined network (SDN) products, services and platforms. Sorabh’s team also led the realization of AT&T’s IT 2020 playbook delivering some of industry’s largest and most advanced API, data & analytics and digital platforms.

His many contributions to business and technology have been widely recognized including: ComputerWorld Premier 100 Technology Leaders and both American & International Business Awards for Executive of the Year. In 2018, through the collective efforts of AT&T Business associates, our customers recognized us with J.D. Power’s 2018 U.S. Business Wireline Satisfaction awards for both large enterprise and very small business.

Sessions

AI and the Operator Automation Opportunity for CX

Conference Wednesday, 27 Feb 13:30 - 14:30 Hall 4 - Auditorium 5 AI
Sorabh Saxena was appointed President, Global Operations & Services, AT&T Business in October 2017. His organization is responsible for end-to-end operations supporting AT&T’s more than 3 million enterprise customers worldwide. In this role, Sorabh uses his vast executive leadership experience across technology and business to deliver solutions that provide a competitive edge to our customers. Sorabh is credited with imprinting technology in all aspects of operations and delivering a best-in-class transformation program across an organization that allows continual incorporation of new capabilities and delivering at scale. The transformation has helped reduce cycle time, increase productivity, improve customer experience while continually bringing new products to the market. His holistic approach to transformation considers these core tenets: intently listening to the voice of the customer and employees, infusing data and analytics in all decision-making and developing plays that always have people, process, technology and culture aligned to ensure success. Sorabh has led numerous other successful transformations and large scale programs across many AT&T business units delivering significant results across multiple dimensions. Most recently, he served as the CIO of Network and Shared Services where he was a key leader in AT&T’s pivot to software-defined network (SDN) products, services and platforms. Sorabh\'s team also led the realization of AT&T\'s IT 2020 playbook delivering some of industry\'s largest and most advanced API, data & analytics and digital platforms. His many contributions to business and technology have been widely recognized including: ComputerWorld Premier 100 Technology Leaders and both American & International Business Awards for Executive of the Year. In 2018, through the collective efforts of AT&T Business associates, our customers recognized us with J.D. Power’s 2018 U.S. Business Wireline Satisfaction awards for both large enterprise and very small business.

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