According to Analysys Mason, one third of mobile operators globally will have automated over 80% of network operations by 2022. From the operators’ perspective, the primary ambition of network automation is simplified network deployment, OPEX optimisation, service agility and a guaranteed benchmark of customer experience. Operators need to offer ‘zero wait, zero touch, zero trouble services’ (TM Forum).
This short explores the ways in which operators can profit from leveraging AI for automation and improved customer experience, providing case studies from different stages of the implementation journey.
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