The Path to a Service Catalogue Driven CRM TransformationSalesforce and TCS
Date & Time
Tuesday, 26 Feb
12:00 - 12:30
Telcos are on a journey to become digital services providers, bundling products from the market place with their network based services. The critical success factors in this journey include mass customization and being the custodian of the experience in customer interactions. This will require an ability to seamlessly convert an interaction into a network action. A simplified digital core with systems of record, therefore, is a necessary partner to a great front office with systems of engagement. Hence a combination of Salesforce and HOBSTM to create a best in class BSS ecosystem that delivers an automated and improved customer experience, is the epitome of a synergistic effect. Please join us to learn more about how Salesforce and TCS can together help you in your digital transformation journey.
Open to all attendees. Pre-approved attendees will have priority. All others will be seated on a first come first served basis. Click here to indicate your interest in attending or click the “APPLY” button above.
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