It has been argued that AI and chatbots have made it easier for companies to provide quality customer service and have allowed customers to get real-time answers to their questions. If this is the case, why do customers want to skip the steps and just “speak with a representative”? All companies are trying to provide the best possible experience to each customer, but what will work best for businesses and their large customer base? In this session, speakers will showcase their approach to customer service and debate the opportunities and risks of AI vs. Human Touch.
Come listen and then vote on the best approach to customer service.