Agenda

Behind the Scenes of Vonage’s Customer Centric Transformation and their Path to Trailblazer StatusSalesforce

Partner Programmes
Disruptive Innovation
Salesforce

Date & Time

Monday, 25 Feb

13:00 - 13:30

Location

Salesforce Garden

Description

Omar Javid, The GM, CPO of Vonage will discuss their lessons learned over the last three years on their transformation to becoming a customer centric company and a Salesforce Platinum Partner through their acquisition of NewVoiceMedia. Omar will describe the "tearing up" of their traditional script and business model and their rapid transformation over the past 12 months. Vonage worked closely with and leveraged Salesforce as a key strategic partner in their journey of pivoting from their focused residential business model (B2C) to a new business model where they focus on the enterprise customer (B2B).

Open to all attendees. Pre-approved attendees will have priority. All others will be seated on a first come first served basis. Click here to indicate your interest in attending or click the “APPLY” button above.

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