MindTitan OU

MindTitan OU

Conversational IVR Back to Exhibitor Page

Call automation bot that fully resolves customers' issues over a phone call.

On average, customers wait more than 2.4 minutes on the line before they are connected to a customer service agent. Only after reaching the call center representative, customers start describing their problem. This might lead to a further call transfer to another contact center department, thus creating a frustrating customer experience.

Call Automation bot uses an enhanced speech recognition model and machine learning that enables clients to describe issues in their own words and get a solution automatically without any human assistance.