imimobile provides cloud communications software and services that manage business-critical customer interactions at scale.
We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.
Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. We deliver innovative, on-brand, business-critical customer interactions for blue-chip global enterprises including AA, Best Buy, BT, Centrica, EE, Hermes, IHG, Mercedes, Orange, O2, Vodafone and Walgreens.
imimobile has global offices across the UK, USA, Canada, India and South Africa and was acquired by Cisco in February 2021.