Consumer Winners and Losers in a Post Covid-19 World

Customer Experience

Conference Auditorium

Thursday, 1 July 11:00am-12:00pm

2020 was an unprecedented year, which no one will ever forget. The effects of the pandemic are far from over and its economic impact will stay with us throughout 2021 and for many years ahead. Industries are beginning to realise that there might never be a return 2019 ‘normality’ and are becoming accustomed to entering uncharted territory. As we move forward and begin recovery, we can see who the real winners and losers are in this post Covid-19 World. This session will highlight some of the companies who survived and thrived as well as look at the businesses who will take a long time to recover and what strategies they have in place to see them through these uncertain times.

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