Speaker Bio
Rick is a T-Mobile veteran – he started at a VoiceStream call center in 2000 and has held numerous leadership roles within the Customer Care, Emerging Businesses and Marketing organizations. No matter the role, Rick has become known for spending his time developing highly talented teams that are heavily focused on continuously delivering, and improving, exceptional customer experiences through T-Mobile products and services.
As VP of Product Management & Delivery, Rick is currently responsible for driving, and delivering the product experience roadmaps for all of T-Mobile’s High-Speed Internet (FWA) services. Rick’s customer-centric approach, deep industry knowledge, and tenacious work ethic have helped drive a long track record of results through strong enterprise partnerships at T-Mobile. Most recently exceeding 2M+ Home Internet (FWA) subscribers and making T-Mobile the fastest growing internet provider for the last four quarters in a row.