James Williams

Customer Engagement Speaker

James Williams

Speaker Bio


20 years ago, James built up the customer training division for one of the founding companies of MEF (Comverse Technology), 10 years ago he was managing carrier relationships with Mblox (an early pioneer in introducing A2P SMS to businesses around the globe, founded by MEF Chairman Andrew Bud) and now we are pleased to welcome him as part of our MEF family as Director of Programmes.


 


Even after 30 years active in all corners of the Telecommunications industry, James has not lost his passion and drive for promoting Telecommunications as a fantastic, positive means for development and change globally. He lives and breathes Business Messaging, Omnichannel, Customer Journey Orchestration, Mobile Subscriber Intelligence and Monetisation.


 


In recent years, James has travelled the world speaking on Customer Engagement and worked with both novice and seasoned entrepreneurs on scaling from an idea to a successful business, Business Messaging being a particular area of focus.


 


Where MEF is concerned, James has now come full circle – so many of his former customers are already members of our organisation!