AI Knowledge Transforms Telco Customer Service: BT Consumer Success Story

When

Wed, 2 Mar: 15:00 - 16:00 CET

FREE ACCESS

Physical
Location

Theatre 4, Hall 7

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Session Description

Customer service is the #1 differentiator in the battle for consumer loyalty among mobile service providers.  
 
BT Consumer transformed omnichannel customer service for over 20 million customers with AI Knowledge! They improved NPS by 20 points AND reduced service cost across tens of thousands of agents and store associates. 
 
Join this one-of-a-kind session to learn how they did it. 
 

 

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